How renting on e.closet works

1. Find something

Browse everything, or start from an occasion such as prom, formal or wedding guest. Filter by size, color and brand. Each listing has the owner's photos, the size, the condition, and the rental and sale prices.

2. Message the owner

Every rental request comes with a message thread. Use it to ask for measurements, how the piece fits, and how you'd like to get it. Owners accept or decline requests, so you'll know where you stand before anything ships.

3. Choose a rental length

Owners set one flat price for each rental length they offer: 2, 4, 5, 7, 14 or 30 days. There's no per-day math: you pay the flat price for the length you pick. Make sure the dates cover delivery, your event, and a day of buffer.

4. Choose delivery

Every option the owner allows shows at checkout:

Option	How it works	Best for
Local handoff	Meet the owner and take it from her	Last-minute plans, nearby closets
Shipping	Posted with tracking, with a prepaid return label in the box	Anything farther away
Courier	Door to door within the same city	Same-city pieces you'd rather not ship

5. Pay

Pay with Venmo, PayPal, card or Apple Pay. The price at checkout is the price you pay, and any rental credits you've earned come off automatically.

6. Return it

Send it back the way it came: with the prepaid label for shipped rentals, or by handoff for local ones. Then mark it returned in the app so you both know it's on its way. If the listing asks for dry cleaning before return, do that first.

If something goes wrong

• It's not what was listed. If an item arrives materially different from its listing, such as a different size than listed, undisclosed damage or the wrong item, file a claim in the app with photos. Shipped items have a short reporting window after delivery; local handoffs have 24 hours.
• It never ships. If the owner misses the shipping deadline shown at checkout, you're refunded in full automatically.
• It's lost in the mail. A lost or undelivered shipment is investigated and refunded in full.
• You damage it or return it late. Normal wear is expected. Damage beyond that, and late returns, are charged under e.closet's Rental Protection Policy.

Fit preference and change of mind aren't refundable when the listing was accurate, so message the owner before you book. The full rules are in e.closet's Return & Refund Policy and Rental Protection Policy, linked in the site footer.

Frequently asked questions

How old do you have to be to rent on e.closet?

At least 16, and under 18 you need a parent or guardian's consent and supervision, per e.closet's Terms of Service.

Is there a fee?

Renters pay a small service fee at checkout, on top of the rental price and any delivery cost.

Can I cancel?

It depends on timing and order status, and the app shows the outcome before you confirm. If the owner cancels or doesn't fulfil the order, you get a full refund to your original payment method.

Are designer pieces authentic?

Every designer item must be authentic, and owners must provide proof on request. Counterfeits are banned, and an item that isn't as described can be refunded under e.closet's Return & Refund Policy.